MVI Online Survey Package

We have recently added a new comprehensive online facility to enhance our existing survey products, including MarketVis.

This means we can now offer surveys (including customer and employee satisfaction surveys) which come with fully customised design & branding.

The easy-to-use online reports provide trending and ranking reports with score indices and can be configured to provide immediate ‘customer at risk’ reporting.

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Online Survey Reports Feature:

- No software to install – access results anywhere

- All question types catered for - single answer, multiple answer, open-ended (text), ranking, matrices, totals, etc.

- Response monitor – a real-time summary of responses received (this enables responses to be monitored by key variables, such as business unit or location, on a day to day basis)

- Inclusion of any demographic data obtained from a customer or employee database (e.g. location, product, tenure of employment, gender, etc.)

- Ranking Reports – automatic ranking of scores presented in order by variables such as business units, regions, etc.

- Score Index Reports – provides summary scores to key results across key variables (demographics) – particularly useful for comparing results across different parts of an organisation

- Word Clouds – quickly summarise themes/topics raised in the open-ended question comments

Marketing Perth Customer Satisafaction Survey